General Support

ETAs & Delays

• Where can I find the latest update on a product?
• Why are you experiencing shipping delays after the item is released? (ETA Change)
• Why wasn't I notified of the delays in ETA?
• What is ETA (Estimated Time of Arrival)?

Products

• What is the Hot Toys HK Batch?
• What does it mean when an item says out of stock but also 'in transit to Australia' ?
• What should I do if the item I want is out of stock?
• Do your Hot Toys have the brown shipper box?
• Are all your products authentic and original?

Website & Payment

• How do I add a discount code/reward points?
• How do I pay for an order with Afterpay/Humm/Latitudepay/Pay-in-4/Payment Plan/?
• How do I pay the remaining balance?
• What is your 'Wallet' feature?

Shipping & Returns

• How to track my orders?
• How do I update my address?
• How does insurance work?
• What shipping options do I have? (Australian Customers)
• What shipping options do I have? (Overseas customers out side of Australia)
• Can I order an item now and ship it later with another order? (Combine shipping)

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Reward Points

• Can I get points from my previous purchases before 2020?
• When can I use my reward points?
• If I cancel my order, what will happen to my points?
• Will my points expire?
• Will I be able to use a coupon with my points?
• Why can’t I earn reward points for using AfterPay/Humm?

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Pre-order Questions

• What is 'Pay Shipping Later'?
• What are pre-orders?
• About Non-refundable deposit (NRD)
• Can I switch my preorder to another item in stock?
• What happens if my preorder cannot be fulfilled?
• What happens if the preorder price changes after I preordered?