First of all, we would like to apologise if you did not receive any update after the ETA has been reached.
Please understand that pre-order dates are estimates only and subject to change without notice.
Unfortunately, most of the preorder items will be delayed as the ETA dates are estimates only, especially during the pandemic. Due to the large number of products on our website, we don't have the manpower to check every item and send updates to every customer individually.
We have added this helpful feature on the product page where you can see if your item is delayed or it has been released and in transit to us. If you have questions regarding an update, please feel free to contact us. Thank you for your patience.