Statues made of resins or polystones are very fragile in nature. We send them out exactly the way they come in, factory sealed and in their original heavy duty shipping cartons. Although those statues are packed very well by the manufacturer, still there might be times where the statues arrive with small broken parts, clean snaps, or scratches on the paint. We can’t guarantee perfection in every single piece, If your statues do arrive with defects or damages, please contact us immediately with photos and the details of the issues you have. We will contact the manufacturer on your behalf to see if it is possible to get replacement parts, please note this is NOT a guarantee that you will receive a replacement for MINOR Issues.
Please consider carefully before you make your decision of purchase because we can’t offer refund/exchange/compensation for MINOR issues.
We will endeavour to send you an update about the issue within 7 business days. If it's a very minor damage that can be fixed or if the manufacturer is unable to provide a replacement for a minor issue, we suggest you try to purchase epoxy glue from Bunnings or local shops to fix the statue. Here are some links we found that might be useful:
Bunnings Epoxy Glue:
https://www.bunnings.com.au/search/products?q=Epoxy%20Glue&sort=BoostOrder&page=1
Youtube Videos: