Q: Why am I seeing the error message "ITEM_TOTAL_MISMATCH" when trying to pay with my credit card?
A: Due to an unknown issue with our payment gateway, this error sometimes occurs when store credit, reward points, or other discounts have been applied to the order. This may cause a mismatch in the total amount processed by the default credit card option at checkout.
Q: How can I resolve this issue and complete my payment?
A: If you encounter this error, please try selecting our alternative credit card payment option, labeled "Credit Card (Option 2)" at checkout. In most cases, this will resolve the issue and allow you to complete your payment successfully.
Q: What if "Credit Card (Option 2)" does not work?
A: If you still experience issues, we recommend trying one of our other available payment methods, such as PayPal or bank transfer.
Q: Is my order still valid if I encounter this error?
A: Yes, your order remains valid. However, it will not be processed until payment is successfully completed. We recommend trying the alternative payment options as soon as possible to avoid any delays.
Q: Will this issue affect all customers using credit cards?
A: No, this issue only occurs in specific cases where store credit, reward points, or other discounts have been applied. If you are not using any discounts, your payment should process normally.
We are actively working on resolving this issue with our payment gateway provider. In the meantime, please try the solutions above to complete your payment. If you need further assistance, feel free to contact our support team.